Support
If you purchased your ProTee product from us you have free support. Contact us by email jamie@proteeuk.co.uk or through our live chat on our website.
We also offer free sales advice / support to help select the system for you.
If you did not purchase your product from us but would still like to use our support please pick either the one off support call or the one year support package below.
Announcements
New features, fixes, and other important announcements.
- ProTee Golf 2.0 - Interface v3.10d available
- Windows 10 support - known issues
- ProTee Golf 2.0 - Course Pack 7
- ProTee Golf 2.0 - Course Pack 6
- ProTee Golf 2.0 - Course Pack 5
- ProTee Golf 2.0 - Course Pack 4
- Prolific USB to Serial driver v1.6.0
- ProTee Golf 2.0 - Mobile 3D v1.1 available
- ProTee Golf 2.0 - In Game Advertisements
Installation
- ProTee Play for SkyTrak Installation Instructions
- Installing ProTee Golf Simulator
- TGC for SkyTrak Installation QUICKSTART
- TGC for SkyTrak Interface CONFIGURATION
- ProTee Software Installation QUICK START
- TGC for ES16 Installation QUICKSTART
- Installing The Golf Club Simulator
- Installing PointGrey machine vision camera drivers
- Installing the USB to Serial converter
- Updating Microsoft DirectX
Troubleshooting
- How to take ownership and get full access to TGC files and folders
- ProTee UNATTENDED Remote Support
- Error: Direct3D11 compute shaders are not available
- Fail to initialize SkytrakSW. Error: RIPE_ERR_RESOURCE_ERROR
- TGC for GSA does not launch any shots
- ProTee Remote Support
- SkyTrak License Invalid Error Message
- ProTee Interface reports COM Port already in use or the sensor mat is not responding even when the COM Port is set correctly
- Clean up com ports in use
- Fix “The program can’t start because MSVCR100.dll / MSVCR120.dll / MSVCP120.dll is missing from your computer.” error on Windows
- Testing the putting sensors
- Firefly camera loses settings on power down or disconnect
- The ProTee Interface stops detecting shots during a game
- Checking the sensors
- Checking why results are off
- Error MSCOMM32.OCX or MSWINSCK.OCX when starting the ProTee Golf 2.0 Interface
- ProTee Golf 2.0 does not start
- Firefly MV utility to controll FPS, Shutter and Gain
- The BROOM test
Tips & Tricks
Various tips and tricks from users. Vote for the most helpful tips.
- TGC Recommended Graphics Settings
- Club face and club path corrections
- Configure USB to Serial driver using the Windows Device Manager
- 3rd Party Software & Driver Links
- Run ProTee Portal in OFFLINE mode
- Run ProTee as Administrator
- Playing with Hybrids
- Putting Turf Recommendation
- File locations: Player Images, Ball Logo, Screenshots, Replays, Flybys
- Extra settings in settings.pgs file
- Mouse conflicts in Windows Plug and Play system
General information
- ProTee Play Keyboard Shortcuts
- Software License Transfers FAQ
- Subscription Vs. Perpetual License
- The Golf Club Keyboard Shortcuts
- The Golf Club SDK v1.1
- ProTee Golf 2.0 - Simulator dimensions
- Lights, fixtures and transformers
- ProTee Golf 2.0 SDK/API v1.0
Configuration
- ProTee Vertical Camera Setup for simulator packs (BasePack1, BasePack2 and TGC Pack) shipped after October 15, 2017
- ProTee Horizontal Camera Setup for simulator packs shipped after October 15, 2017
- ProTee Golf Interface Configuration - Settings Screen
- ProTee Golf Interface Configuration - Options Screen
- Vertical Launch Camera Setup
- ProTee Golf Interface Configuration - Club and Ball Screen
PROTEE HELP
- End of life products
- Requesting a license key
- Where can I find a user manual
- Requesting an activation code
- Setting up a 3 screen surround system
- Spare Parts
INSTRUCTIONS
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